Customer Service Representative

Downey, CA

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Join Our Growing Family at DHE Transportation!

We're thrilled to announce the acquisition of Dependable Supply Chain Services' (DHE LTL) LTL division. As part of the Knight-Swift (KNX) family of LTL companies, we're now rebranded as DHE Transportation , alongside AAA Cooper and Midwest Motor Express.

We're expanding our network and looking for a Customer Service Representative to assist with various tasks.

The responsibilities of our Reps in Customer Service are, but not limited to:

  • Answer Calls/Emails/Chats

  • Tracing

  • Driver's ETA for Pick-ups and/or Deliveries

  • Documents Requests

  • Quotes

  • Schedule Pick-ups

  • Process Reconsignments

  • Process Return to Shipper

  • Research and Process disposition of refused freight

  • Submit Corrections

  • Research and assist customers with disputes

  • Charges

  • Accessorials

  • W&I

  • Assist customers with Claims

  • Assist Customer with the use of our Website.

  • Schedule delivery/pick-up appts.

LA County Additional Information

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Background check required under 49 CFR Part 391. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Pay Range: 20.00-23.00 per_hour, General Benefits:

Benefits:

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance

Category: DHE General Office

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